The Harwood Institute arrived in Youngstown, Ohio, in 1999; and today, over 18 years later, its teachings have made a profound effect upon the city. The Youngstown Public Library, through the leadership of Carlton Sears and Heidi Daniel, has wholeheartedly embraced the methods and ideology of the Harwood Institute, helping to reinvigorate and power a city working its way back to prosperity.

How do we engage with our community in a more meaningful way? How do we make the user experience the center of all we do? What impact are we having and how do we measure it? In an effort to better answer those questions and make a tighter connection between library objectives and the broader needs of the community, the Oak Park Public Library embarked on a journey to “turn outward.” Following the Harwood model for community engagement, Oak Park has made strides in unifying its internal operations and strengthening strategic partnerships. Its intention is wider and deeper community impact.

The Libraries Transforming Communities (LTC) team from Red Hook Public Library used their training to engage residents in their small town. They learned people were frustrated that problems in their community—even obvious ones—often went unaddressed. The only stoplight in town, which didn’t work properly, was emblematic of their concerns and came up in many discussions with residents. The LTC team took action and brought officials together to figure out how to x the problem. This seemingly small act sent a signal to the community that it was possible to make things happen, which has led to people stepping forward to work together on other issues that are keeping Red Hook from being more livable and connected. The library is playing a central role in convening these groups and has become a model for how other organizations want to work in the community.

For much of its history, Columbus was a rural community, but today it is quickly becoming a commuter town. Feeling the effects of this rapid change, the Columbus Public Library joined the Libraries Transforming Communities (LTC) initiative to learn how to add more value in the community beyond being a lender of books. Not only has Columbus Public Library built a stronger reputation as an institution that can help solve community challenges, but its director—a newcomer to the community—has become a stronger, more credible community leader in the process.

Hartford Public Library has a long history of community engagement. Through the Libraries Transforming Communities (LTC) initiative, the library has deepened that work. Using new training they received from The Harwood Institute through LTC, library staff members reached out to people in an underserved part of town where many people were disengaged. Based on what they learned from residents, library staff have undertaken efforts to improve relationships between residents and important institutions in the neighborhood. As a result, Hartford Public Library is playing an even stronger role as a critical asset to the community and trusted convener.