I didn’t expect to cry when I stood up in front of 125 people in Atlanta, Georgia last week. It wasn’t until I was handed the microphone and opened my mouth to speak that I realized that tears were trying to spring forth. I had to pause to stop the croak of sobbing which tried to come from my throat. I had to pause several times. I want to cry now as I am writing this to you—to you, my community.
Read MoreReflections from Greg Braylock, Jr. Education Impact Specialist for United Way of Greater Toledo Early in the 3½ day Harwood Lab, the message sank in: organizations that seek to serve people too often know of the people they work to serve, but don’t really know the people they serve. This subtlety becomes the difference between failed or mildly successful plans, policies, initiatives, and programs, and those that are successful, sustained, citizen driven and system supported.
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